Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please return your item in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please state on the order receipt your reason for return or exchange, and which item you want to exchange for.

To start a return/exchange, you can contact us at help@metanoia-company.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping cost will not be refunded.

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. Metanoia Company will only refund the cost of delivery if your order is incorrect or faulty.

You can always contact us for any return question at info@alamode-brands.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Please send all returns and exchanges to the following address;  

 

METANOIA COMPANY,

4 The Mews,

Charlton Place,

Manchester,

M12 6HS